Contact Us

We Are Here to Assist You

At VELORIA™, we want customers to know where to turn whenever they need help with a product, purchase, delivery, or return.

Whether you have a question before placing an order or need assistance after your purchase, you can contact our customer support team using the details provided below.

Customer Support

Email: service@cnrfue.com

Email is the recommended contact method for order-related enquiries, return requests, refund questions, and issues that require supporting information.

Telephone: +86 13727259974

You may use our customer service telephone number for general enquiries. For matters involving an existing purchase, please also provide your order number by email when appropriate.

What Can We Help You With?

Our team can review enquiries concerning:

Product information and available options
Order confirmations and purchase details
Payment or billing questions
Requests to change or cancel an order
Shipping estimates and tracking information
Missing, damaged, defective, or incorrect products
Return eligibility and return instructions
Refund status and processing questions
General website and policy enquiries

How to Contact Us About an Order

To help us identify your purchase, please include the following information in your email whenever applicable:

Your order number
The email address used when placing the order
The product or transaction concerned
A brief description of your question or problem
Photographs or supporting documents, if relevant

For damaged, defective, or incorrectly supplied products, photographs of the item and its packaging may help us assess the issue.

For your protection, do not send complete payment card numbers, card security codes, passwords, or one-time authentication codes by email.

Response and Resolution

We aim to review customer enquiries and provide a response as reasonably promptly as possible. The time needed to resolve an issue may depend on the information available, the order's fulfillment status, and whether a payment provider or carrier needs to be consulted.

For urgent order changes or cancellation requests, contact us as soon as possible because a request may become difficult to accommodate once processing or dispatch has begun.

Business Information

VELORIA™ is owned and operated by Zhengzhou Yueyi Technology Co., Ltd.

Brand / Trademark: VELORIA™
Legal Company Name: Zhengzhou Yueyi Technology Co., Ltd.
Owner: Zhu Xinjing
Website: https://cnrfue.com
Business Address: Room 2202, 22nd Floor, Zhengzhou Times International Plaza, No. 68 Nongye Road, Wenhualu Subdistrict, Jinshui District, Zhengzhou City, Henan Province
Customer Support Email: service@cnrfue.com
Telephone: +86 13727259974