Terms and Conditions

Introduction

Welcome to VELORIA™.

These Terms and Conditions apply to purchases made through cnrfue.com and govern the use of our online store, product listings, checkout, customer support, and related ecommerce services.

The VELORIA™ store is owned and operated by Zhengzhou Yueyi Technology Co., Ltd. By placing an order or using the relevant website services, you agree to these Terms and the applicable policies published on our website, subject to mandatory rights under applicable law.

1. Business Identity

The business operating this website is identified as follows:

  • Brand / Trademark: VELORIA™

  • Legal Company Name: Zhengzhou Yueyi Technology Co., Ltd.

  • Owner: Zhu Xinjing

  • Primary Website: https://cnrfue.com

  • Business Address: Room 2202, 22nd Floor, Zhengzhou Times International Plaza, No. 68 Nongye Road, Wenhualu Subdistrict, Jinshui District, Zhengzhou City, Henan Province

  • Customer Support Email: service@cnrfue.com

  • Customer Service Phone: +86 13727259974

Zhengzhou Yueyi Technology Co., Ltd. operates the VELORIA™ online store and is responsible for customer enquiries concerning purchases made through the website.

2. Eligibility to Purchase

By placing an order, you confirm that you have the legal capacity to enter into the transaction under the laws applicable to you.

You agree that the information supplied during checkout is accurate and complete, that you are authorized to use the selected payment method, and that your purchase complies with applicable law.

Where additional consent or authorization is legally required, it must be obtained before the transaction is completed.

3. Product Information

We make reasonable efforts to present clear and accurate product descriptions, images, specifications, available options, and prices.

The appearance of a product may vary slightly due to lighting, photography, device settings, or screen calibration.

Customers should review the details provided on the relevant product page before purchasing. If a product becomes unavailable or a material listing error is identified, we will review the appropriate next steps.

Nothing in this section limits consumer rights relating to products that are genuinely defective, incorrect, or materially non-conforming.

4. Availability

Products are offered subject to availability.

We may update specifications, change available options, adjust inventory, limit quantities where reasonably necessary, or discontinue individual products.

Adding an item to the shopping cart does not necessarily reserve inventory.

If an ordered product becomes unavailable after an order is submitted, we may contact the customer regarding an appropriate solution, including cancellation and a refund where applicable.

5. Prices and Checkout Total

Prices and promotional offers may change from time to time.

The checkout summary may include:

  • Product prices

  • Applicable discounts

  • Shipping charges

  • Taxes where applicable

  • Other charges disclosed before payment

  • The final transaction total

Please review the complete order summary before authorizing payment.

Where an obvious pricing or technical error is discovered, we may take appropriate corrective action where permitted by law. If we cancel an order after collecting payment, the applicable amount will be refunded.

6. Currency

The transaction currency will be displayed on the website or during checkout.

If your bank account or payment method uses a different currency, your bank, card issuer, or payment provider may apply its own exchange rate or currency-conversion fees. These third-party charges are determined by the relevant provider.

Please review the currency and total shown at checkout before confirming your order.

7. Placing an Order

Submitting an order constitutes a request to purchase the selected products.

Before completing checkout, please verify:

  • Product selection and available options

  • Quantity

  • Contact information

  • Delivery address

  • Billing information

  • Shipping method and charge

  • Applied discount

  • Transaction currency

  • Final order total

  • Payment method

You are responsible for reviewing the details entered before submitting your order.

8. Order Confirmation and Acceptance

After a successful checkout submission, you will generally receive an order confirmation containing relevant purchase information.

An automated confirmation indicates that the order request has been received. Additional payment authorization, fraud-prevention, inventory, or fulfillment checks may still be required.

We may decline or cancel an order where reasonably necessary and permitted by law, including cases involving payment failure, suspected fraud, unavailable products, unsupported destinations, materially incomplete information, or obvious pricing errors.

If an order is canceled after payment has been collected, the applicable amount will be refunded.

9. Order Changes

If you need to change a product, quantity, option, or delivery address, contact service@cnrfue.com promptly and provide your order number and requested change.

We will make reasonable efforts to assist, but changes cannot be guaranteed after processing, preparation, or shipment has progressed too far.

10. Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will review whether cancellation remains possible based on the fulfillment status. Once an order has progressed substantially through preparation or has been dispatched, cancellation may no longer be possible.

If cancellation is no longer available, an eligible product may be returned after delivery in accordance with our Return and Refund Policy.

11. Payment Methods and Authorization

The payment methods available for a particular transaction are those displayed during checkout.

Availability may depend on the transaction, location, currency, payment provider, and payment method eligibility.

Payment may be declined because of incorrect details, issuer restrictions, insufficient available funds, security checks, or other circumstances determined by the payment provider.

If a payment fails, verify the information entered or contact the relevant financial institution or payment provider.

12. Payment Security

Payments are processed through the payment services made available in our checkout environment.

Those services may use their own authentication, security, encryption, and fraud-prevention measures.

For your protection, never send complete payment card numbers, security codes, online banking passwords, or one-time authentication codes to our customer support email.

13. Order Processing

Our standard order processing period is generally 2–5 business days after payment confirmation.

This period covers order review, preparation, packaging, and arrangements for dispatch. It is separate from the carrier's transit time.

Processing may take longer during public holidays, major promotions, or periods of unusually high order volume.

14. Fulfillment Locations

Orders may be fulfilled through our own or partner fulfillment facilities depending on inventory availability, destination, and operational requirements.

The dispatch location may differ from the business address published on our website. We do not represent that every international order is shipped domestically from the customer's country.

Products within one order may occasionally be dispatched separately.

15. Shipping Charges

Applicable shipping charges and available shipping methods are displayed at checkout before payment is completed.

Shipping costs may vary according to destination, available delivery methods, order details, and applicable promotions.

Where free shipping or another shipping promotion is available, the applicable amount will be reflected in the checkout summary.

Please review the shipping charge displayed for your order before submitting payment.

16. Estimated Delivery

Estimated carrier transit times after dispatch are generally:

  • United States: 8–14 business days

  • Canada: 10–16 business days

  • United Kingdom: 10–16 business days

  • Australia: 10–16 business days

  • Other supported international destinations: 14–21 business days

These estimates do not include the standard order processing period and are not guaranteed delivery dates.

Carrier congestion, customs procedures, weather, public holidays, and other external circumstances may affect arrival.

17. Tracking and Delivery Delays

Where tracking is available, shipment details will generally be provided after dispatch.

Carrier systems may require approximately 1–3 business days after shipping information is created before the first tracking event appears.

Temporary gaps in tracking updates do not necessarily indicate a lost package.

If an order appears significantly delayed, contact service@cnrfue.com with your order number and tracking information. We will review the available details and provide reasonable assistance.

18. International Shipments and Import Charges

International shipments may be subject to customs duties, import taxes, brokerage charges, or other government-imposed fees.

Unless such charges are expressly collected during checkout or otherwise stated for the order, the recipient may be responsible for applicable charges where required by law.

Customs authorities determine their own requirements and processing times. Such procedures may affect delivery estimates.

19. Returns Within 30 Days

Eligible products may generally be returned within 30 calendar days after delivery, subject to our Return and Refund Policy.

For a standard return, the item should generally be unused, in its original condition, free from customer-caused damage, and accompanied by applicable accessories and proof of purchase.

These conditions do not remove mandatory consumer rights relating to defective, incorrect, or non-conforming products.

20. Return Authorization and Address

Customers must contact service@cnrfue.com before returning a product.

After reviewing an eligible request, we will provide the applicable authorization and return instructions.

Do not automatically send products to our published business address. The legal business address and authorized return-processing location may be different.

21. Return Shipping Costs

For an eligible change-of-mind return, return shipping may be the customer's responsibility unless applicable law requires otherwise or we agree to a different arrangement.

For a confirmed incorrect, damaged, defective, or materially non-conforming product attributable to us, we will provide an appropriate remedy in accordance with our policies and applicable law.

Customers should contact us before independently arranging return shipment for an order-related problem.

22. Refunds

Once an authorized return is received and reviewed, we will notify the customer of the refund decision.

Approved refunds are generally issued to the original payment method. Please allow up to approximately 10 business days after approval for processing.

The bank, card issuer, or payment provider may require additional time before the funds appear.

If more than 15 business days have passed since we confirmed that an approved refund was issued, contact service@cnrfue.com with your order details.

23. Exchanges

Where a direct exchange is available, our support team will explain the applicable procedure.

If a direct exchange cannot be arranged, an eligible return and a separate order for the preferred product may be an alternative, subject to inventory availability and the return conditions.

24. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If a product arrives damaged, defective, incomplete, or materially different from what you ordered, contact service@cnrfue.com as soon as reasonably possible.

We may request the order number, a description of the issue, and photographs of the product or packaging where relevant.

After reviewing the information, we will explain the appropriate resolution according to the circumstances, our policies, and applicable law.

25. Missing Items and Split Shipments

An order may occasionally be dispatched in more than one package.

Different packages may have separate tracking numbers, arrive on different dates, or originate from different fulfillment locations.

If an order appears incomplete, review the available shipment information first. If an expected item remains missing, contact customer support with your order number and the relevant tracking details.

26. Packages Marked as Delivered

If tracking indicates that a package has been delivered but you cannot locate it, consider checking:

  • The immediate delivery area

  • Your mailbox or parcel locker

  • Building reception or management

  • Other appropriate delivery locations

  • The carrier's detailed tracking information

You may also contact the carrier where suitable. If the shipment remains missing, contact us so we can review the matter.

A delivery scan alone does not automatically prevent a reported delivery issue from being investigated.

27. Failed or Undeliverable Shipments

Delivery may fail because of incorrect address details, unsuccessful delivery attempts, failure to collect a parcel, recipient refusal, or incomplete customs requirements.

If a parcel is returned because delivery could not be completed, available options such as reshipment or refund will be reviewed according to the circumstances, applicable law, and our policies.

28. Intellectual Property

Website content may include VELORIA™ branding, logos, photographs, product descriptions, graphics, illustrations, and design elements.

These materials may be owned by or licensed to Zhengzhou Yueyi Technology Co., Ltd. or the relevant rights holder and may be protected by intellectual property laws.

Unless authorized or otherwise permitted by law, you may not reproduce protected content for unauthorized commercial purposes, misuse our branding, or create misleading copies of our website.

29. Customer Reviews and Submissions

Where the website permits reviews, comments, photographs, or other submissions, you confirm that you have the necessary rights to provide the content.

Submissions must not unlawfully disclose personal information, infringe third-party rights, contain malicious code, or otherwise violate applicable law.

We may review or remove submissions that violate these Terms or applicable requirements.

30. Privacy

Personal information is handled in accordance with our Privacy Policy.

That policy explains how information may be collected, used, shared, retained, and protected in connection with the website and our services.

Please review the Privacy Policy before providing personal information through cnrfue.com.

31. Third-Party Services

Our store may rely on independent providers for payment processing, website infrastructure, hosting, fulfillment, shipping, analytics, customer support, or fraud prevention.

Those providers may maintain their own terms and privacy practices. Their policies may apply when you interact directly with their services.

32. Website Availability

We aim to maintain reasonable access to cnrfue.com, but temporary interruptions may occur because of maintenance, software updates, hosting problems, network outages, security events, or third-party service failures.

We do not guarantee uninterrupted availability of every website function.

Nothing in this section excludes statutory warranties, consumer guarantees, or other rights that cannot legally be excluded.

33. Prohibited Uses

You may not use the website to engage in unlawful activity, commit fraud, interfere with website security, gain unauthorized access to systems, introduce malicious code, collect personal information unlawfully, infringe intellectual property rights, or impersonate VELORIA™ or another person.

We may take reasonable steps to protect customers, the website, and our business when misuse is identified.

34. Disclaimer

To the extent permitted by applicable law, website availability and functionality may be subject to technical limitations and interruptions.

Nothing in these Terms removes mandatory consumer protections or other legal rights that cannot be excluded.

35. Limitation of Liability

To the extent permitted by applicable law, liability for indirect or consequential losses may be limited where such a limitation is lawful.

Nothing in these Terms excludes or limits liability, statutory remedies, or consumer rights where the law prohibits such exclusion or limitation.

36. Events Outside Our Reasonable Control

Circumstances such as natural disasters, severe weather, government restrictions, public emergencies, transportation disruptions, labor disputes, or telecommunications failures may affect our operations.

Where relevant, we will make reasonable efforts to address affected orders, subject to the circumstances and applicable law.

37. Consumer Rights

These Terms do not remove or reduce mandatory consumer rights.

Depending on your location, applicable law may provide rights concerning product conformity, defective products, repairs, replacements, refunds, cancellations, withdrawal, delivery, or other consumer protections.

Where mandatory law provides greater protection than these Terms, the mandatory legal requirement will apply.

38. Governing Law

These Terms are subject to applicable law and mandatory consumer protection requirements that apply to the purchase.

Nothing in this section is intended to waive jurisdictional or consumer rights that cannot lawfully be waived.

39. Resolving a Concern

If you have a concern involving an order, payment, shipment, return, or refund, we encourage you to contact our customer support team first.

Please provide your order number and a clear description of the issue so we can review the available information. This process does not prevent either party from exercising legal rights or remedies available under applicable law.

40. Updates to These Terms

We may revise these Terms to reflect changes in store operations, products, payment procedures, shipping arrangements, website functionality, or legal requirements.

The latest version will be published on this page with a revised date. Updates will not be used to improperly remove mandatory rights that apply to completed transactions.

41. Severability

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

42. No Waiver

A delay or failure to enforce a provision of these Terms does not automatically constitute a permanent waiver of the right to enforce that provision later.

43. Entire Agreement and Related Policies

These Terms and Conditions should be read together with the applicable policies published on cnrfue.com, including:

  • About Us

  • Contact Us

  • Payment and Security

  • Privacy Policy

  • Return and Refund Policy

  • Shipping Policy

  • Terms of Service

  • FAQ

Together, these documents provide the principal information governing purchases and use of the online store.

Where a mandatory legal requirement conflicts with a provision of these Terms or another policy, the applicable mandatory legal requirement will prevail.

44. Contact Information

Questions about these Terms and Conditions may be directed to:

VELORIA™ — Owned and Operated by Zhengzhou Yueyi Technology Co., Ltd.

  • Owner: Zhu Xinjing

  • Primary Website: https://cnrfue.com

  • Business Address: Room 2202, 22nd Floor, Zhengzhou Times International Plaza, No. 68 Nongye Road, Wenhualu Subdistrict, Jinshui District, Zhengzhou City, Henan Province

  • Customer Support Email: service@cnrfue.com

  • Customer Service Phone: +86 13727259974

We aim to handle customer enquiries responsibly and provide clear information about our products, transactions, and website policies.