FAQ

Frequently Asked Questions

Find practical answers to common questions about ordering, payments, shipping, returns, refunds, and customer support at VELORIA™.

Ordering and Shopping

1. How do I place an order?

Browse the products available on cnrfue.com and select the product, quantity, and any available options you prefer.

Add your selection to the shopping cart, review your order, and proceed to checkout. Enter your contact details, delivery address, and requested payment information. Before confirming the purchase, check the product selection, shipping charges, applicable taxes, discounts, and final total.

After your order is submitted successfully, an order confirmation will generally be sent to the email address you provided.

2. How do I add an item to my shopping cart?

Open the product page, choose any available options, select the desired quantity, and use the Add to Cart function.

You can continue shopping or open your cart to review the items you have selected before proceeding to checkout.

3. How can I view or update my shopping cart?

Open the shopping cart using the cart icon on the website. Depending on the available cart features, you can review selected products, adjust quantities, or remove items before completing checkout.

Please review the updated total after making changes.

4. How do I use a discount code?

If you have a valid promotional code, enter it into the discount field during checkout and apply it before payment.

Review the order summary to confirm that the discount has been accepted and reflected in the total. Promotional codes may be subject to specific eligibility conditions.

5. How do I know my order was submitted successfully?

A confirmation email will generally contain your order number and purchase details.

If you cannot find the message, check your spam or junk folder and verify that the email address entered during checkout was correct. If you still cannot locate your confirmation, contact service@cnrfue.com.

Order Changes and Cancellations

6. Can I change my order after placing it?

Please contact service@cnrfue.com as soon as possible and provide your order number and the change you would like to make.

We will review whether the requested change is possible based on the current processing and fulfillment status. Changes cannot be guaranteed after preparation or dispatch has progressed too far.

7. Can I cancel an order?

Cancellation requests should be submitted as soon as possible after purchase.

We will check whether the order can still be stopped. Once processing or dispatch has progressed, cancellation may no longer be possible. If the order has already been dispatched, an eligible return may be available after delivery under our Return and Refund Policy.

Payments and Security

8. Which payment methods do you accept?

The payment methods available for your purchase are those displayed during checkout. Available options may vary depending on the transaction, location, currency, and payment service.

Please review the options presented on the payment page before completing your order.

9. Why was my payment declined?

A payment may be declined because of incorrect information, bank restrictions, authorization requirements, insufficient available funds, or other checks performed by the payment provider.

Verify the details entered and contact your bank or payment provider if the issue continues.

10. Is online checkout secure?

Payments are handled through the payment services available in our checkout environment. Those services may use their own security, authentication, and encryption measures.

For your safety, enter payment details only through the designated checkout or payment-provider interface. Never email your complete card details or banking passwords.

Shipping and Delivery

11. How long does order processing take?

Our usual order processing period is 2–5 business days after payment confirmation.

This covers order review, preparation, and packaging before dispatch. It does not include the carrier's transit time. Processing may take longer during holidays, promotions, or periods of unusually high order volume.

12. How long does shipping take?

Estimated transit times after dispatch are generally:

United States: 8–14 business days
Canada: 10–16 business days
United Kingdom: 10–16 business days
Australia: 10–16 business days
Other supported international destinations: 14–21 business days

These are estimates, not guaranteed delivery dates. The processing period must be considered separately from transit time.

13. How much does shipping cost?

Available shipping methods and applicable charges are displayed at checkout before you complete your purchase.

The amount shown in the final checkout summary is the amount to review before authorizing payment. Do not assume a fixed fee or free-shipping offer applies unless it is displayed for your order.

14. How do I track my package?

Where tracking is available, shipment details will generally be sent after dispatch.

The carrier may need approximately 1–3 business days to show the first tracking update. If the tracking information remains inactive or the parcel appears significantly delayed, email service@cnrfue.com with your order number and tracking details.

15. What if my order is marked as delivered but I cannot find it?

Check the delivery area, mailbox, parcel locker, building reception, and any other appropriate delivery location. Review the carrier's tracking information and contact the carrier where suitable.

If the package remains missing, contact us with your order number and tracking details. A delivery scan alone does not prevent us from reviewing a reported delivery problem.

16. What if an item arrives damaged, defective, or incorrect?

Contact service@cnrfue.com and provide your order number, a description of the issue, and photographs where relevant.

We will review the circumstances and explain the available resolution. Confirmed issues will be handled in accordance with our policies and applicable consumer protection law.

Returns and Refunds

17. What is your return period?

Eligible products may generally be returned within 30 calendar days after delivery, subject to the conditions in our Return and Refund Policy.

Mandatory consumer rights that apply to your purchase remain unaffected.

18. How do I start a return?

Email service@cnrfue.com with your order number, the product concerned, and the reason for your request.

If the return is approved, we will provide the applicable instructions and authorized return destination. Please do not send a product back before receiving confirmation.

19. Who pays for return shipping?

For an eligible change-of-mind return, the customer may be responsible for return shipping costs unless applicable law requires otherwise or we agree to a different arrangement.

For confirmed damaged, defective, incorrect, or materially non-conforming products attributable to us, we will provide an appropriate remedy in accordance with our policies and applicable law.

20. When will my refund be issued?

After an authorized return has been received and reviewed, we will notify you of the refund decision.

Approved refunds are generally issued to the original payment method. Please allow up to 10 business days after approval for processing. Your bank or payment provider may need additional time to make the funds available.

Privacy and Customer Support

21. How is my personal information handled?

We handle personal information according to our Privacy Policy. Information may be used for order processing, payments, delivery, customer support, security, website operation, and other disclosed purposes.

Please review the full Privacy Policy for details about information collection, use, sharing, retention, and your available privacy choices.

22. How do I contact VELORIA™?

VELORIA™ is owned and operated by Zhengzhou Yueyi Technology Co., Ltd.

Brand / Trademark: VELORIA™
Legal Company Name: Zhengzhou Yueyi Technology Co., Ltd.
Owner: Zhu Xinjing
Website: https://cnrfue.com
Business Address: Room 2202, 22nd Floor, Zhengzhou Times International Plaza, No. 68 Nongye Road, Wenhualu Subdistrict, Jinshui District, Zhengzhou City, Henan Province
Customer Support Email: service@cnrfue.com
Customer Service Phone: +86 13727259974