Shipping Policy

Shipping Information for VELORIA™ Customers

This Shipping Policy explains how orders are processed, how shipping charges are displayed, what delivery estimates apply, and how we handle tracking or delivery concerns.

Please review the information below before placing an order.

1. Order Processing Time

Orders are generally processed within 2–5 business days after payment confirmation.

Processing may include order review, product preparation, packaging, and arrangements for dispatch. It is separate from the carrier's transit time.

During public holidays, promotional events, or periods of unusually high order volume, processing may take longer.

2. Shipping Charges

Available shipping methods and applicable charges are displayed at checkout before payment is completed.

Shipping costs may depend on the delivery destination, available shipping service, order details, and promotions that apply to the purchase.

Please review the final checkout summary to confirm the shipping amount for your order. A fixed shipping fee or free-shipping offer should not be assumed unless it is displayed as applicable at checkout.

3. Estimated Delivery Times

Estimated carrier transit times after dispatch are generally as follows:

Destination	Estimated Transit Time
United States	8–14 business days
Canada	10–16 business days
United Kingdom	10–16 business days
Australia	10–16 business days
Other supported international destinations	14–21 business days

These timeframes are estimates, not guaranteed delivery dates.

The standard order processing period of 2–5 business days should be considered separately from transit time. Actual delivery may be affected by carrier operations, customs procedures, weather, public holidays, and other circumstances outside our reasonable control.

4. Fulfillment and Shipping Origin

Depending on product availability, destination, and operational requirements, orders may be fulfilled through our own or partner fulfillment facilities.

The dispatch location may differ from the business address published on our website. We do not represent that every order is dispatched from a warehouse located in the customer's country.

Products within the same order may occasionally be shipped separately.

5. Shipment Confirmation and Tracking

Where tracking is available, shipment information will generally be provided after dispatch.

The carrier's tracking system may require approximately 1–3 business days to display the first update after shipping information has been created.

Tracking updates may not appear continuously while a parcel moves between facilities. A temporary gap in tracking information does not, by itself, establish that a shipment has been lost.

6. Delivery Delays

A shipment may be delayed by circumstances such as:

Carrier congestion or transportation interruptions
Customs inspection or import processing
Severe weather or public holidays
Incorrect or incomplete delivery information
Remote-area delivery arrangements
Other events outside our reasonable control

If your order appears significantly delayed, contact service@cnrfue.com with your order number and tracking information. We will review the available details and provide reasonable assistance.

7. International Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless a charge is expressly collected during checkout or otherwise stated for the order, the recipient may be responsible for applicable import charges where required by law.

Customs authorities determine their own requirements and processing times. These procedures may affect delivery.

8. Incorrect or Incomplete Addresses

Please review your delivery address carefully before submitting your order.

If you discover an error, contact us as soon as possible. We will review whether the address can be corrected before fulfillment progresses too far.

After dispatch, an address change may depend on the carrier's available services and may not be possible.

We cannot guarantee successful delivery where the information provided at checkout is incorrect or incomplete, but we will review reported issues and provide reasonable assistance.

9. Lost, Missing, or Damaged Packages

If your parcel arrives damaged or contains an incorrect product, contact us with your order number, a description of the issue, and photographs where relevant.

If tracking shows that a package has been delivered but you cannot locate it, consider checking the delivery area, mailbox, parcel locker, building reception, and other appropriate delivery locations. Review the detailed tracking information and contact the carrier where suitable.

If the package remains missing, contact service@cnrfue.com so we can review the matter.

A delivery scan alone does not automatically prevent an investigation of a reported delivery problem. The appropriate resolution will depend on the circumstances, available evidence, our policies, and applicable law.

10. Order Changes and Cancellations

If you need to change shipping information or cancel an order, contact service@cnrfue.com as soon as possible.

We will review the request based on the order's processing and fulfillment status. Changes or cancellations may no longer be possible after preparation or dispatch has progressed too far.

If an order has already been dispatched, an eligible return may be available after delivery under our Return and Refund Policy.

11. Contact and Business Information

VELORIA™ is owned and operated by Zhengzhou Yueyi Technology Co., Ltd.

Brand / Trademark: VELORIA™
Legal Company Name: Zhengzhou Yueyi Technology Co., Ltd.
Owner: Zhu Xinjing
Website: https://cnrfue.com
Business Address: Room 2202, 22nd Floor, Zhengzhou Times International Plaza, No. 68 Nongye Road, Wenhualu Subdistrict, Jinshui District, Zhengzhou City, Henan Province
Customer Support Email: service@cnrfue.com
Customer Service Phone: +86 13727259974