1. Introduction
VELORIA™ respects the importance of personal privacy and aims to handle customer information responsibly.
This Privacy Policy explains how information may be collected, used, stored, and shared when you visit cnrfue.com, place an order, use website features, or contact customer support.
VELORIA™ is owned and operated by Zhengzhou Yueyi Technology Co., Ltd., which operates the website and handles customer enquiries relating to purchases made through our online store.
By using the website, you acknowledge the practices described in this policy, subject to any rights and requirements applicable under your local law.
2. Business and Contact Information
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Brand / Trademark: VELORIA™
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Legal Company Name: Zhengzhou Yueyi Technology Co., Ltd.
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Owner: Zhu Xinjing
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Official Website: https://cnrfue.com
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Business Address: Room 2202, 22nd Floor, Zhengzhou Times International Plaza, No. 68 Nongye Road, Wenhualu Subdistrict, Jinshui District, Zhengzhou City, Henan Province
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Customer Support Email: service@cnrfue.com
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Telephone: +86 13727259974
For privacy questions or requests relating to your personal information, please contact us using the details above.
3. Information We May Collect
The information collected depends on how you interact with our website and services.
Information You Provide
When placing an order, contacting customer service, subscribing to communications, or submitting a request, you may provide information such as:
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Name
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Email address
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Telephone number
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Billing address
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Shipping address
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Order details and purchase history
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Information included in customer support messages
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Information submitted with return, refund, or product issue requests
Payment-Related Information
Payment information may be handled by the payment services used during checkout. The information collected and processed depends on the selected payment method and the relevant provider.
Technical and Usage Information
When you access the website, certain information may be collected automatically, depending on the website configuration and technologies in use. This may include:
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IP address
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Browser type and version
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Device and operating system information
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Website activity and interaction data
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Cookie identifiers and similar technical information
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Referral information and basic usage statistics
4. How We Use Information
Information may be used for legitimate business purposes, including:
Order administration: To confirm purchases, process transactions, prepare orders, arrange shipping, and provide order updates.
Customer service: To answer questions, investigate reported issues, and manage return or refund requests.
Website operation: To maintain website functionality, remember relevant preferences, and improve usability.
Security and fraud prevention: To identify suspicious activity, help protect transactions, and investigate potential misuse.
Communication: To provide essential order information and respond to customer enquiries.
Marketing: Where applicable and permitted, to send promotional messages or measure the performance of marketing activities. You can opt out of promotional emails using the unsubscribe instructions provided.
Legal compliance: To maintain relevant business records, address disputes, and meet applicable legal obligations.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support shopping functions, remember preferences, analyze usage, or measure marketing performance.
Depending on the technologies enabled, these may include:
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Essential cookies: Support core website functions such as cart and checkout operations.
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Analytics cookies: Help assess website traffic and performance.
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Preference cookies: Remember certain settings or choices.
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Marketing technologies: May help measure advertising effectiveness or deliver relevant promotional content.
You can manage cookies through your browser settings and any cookie preference controls provided on the website. Disabling certain cookies may affect the availability or functionality of some features.
Where required by applicable law, consent will be obtained before using non-essential cookies or similar technologies.
6. How Information May Be Shared
We may share relevant information with service providers when necessary to operate the website and fulfill customer requests.
These providers may include businesses involved in:
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Ecommerce hosting and website infrastructure
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Payment processing
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Order fulfillment and shipping
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Customer service
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Website analytics
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Security and fraud prevention
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Marketing services, where applicable
Information may also be disclosed where required by law, in response to valid legal requests, or where reasonably necessary to protect rights, security, and legitimate business interests.
The information shared will depend on the purpose and the services involved.
7. Advertising and Analytics Partners
If analytics or advertising services are enabled on the website, those providers may use cookies, pixels, or similar technologies to collect information about website interactions and campaign performance.
Their processing may be governed by their own privacy policies and applicable legal requirements.
Where required, we will provide appropriate notices and consent choices for non-essential tracking technologies.
8. Data Security
We take reasonable measures intended to protect personal information against unauthorized access, disclosure, alteration, and loss.
Security measures may include access restrictions, appropriate technical safeguards, and reliance on service providers that support secure transaction processing.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should protect their account credentials and avoid transmitting sensitive authentication information through ordinary email.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, financial recordkeeping, dispute resolution, and legal compliance.
Retention periods may differ depending on the type of information, the reason it was collected, and applicable legal requirements.
When information is no longer reasonably required, it will be handled in accordance with applicable retention and deletion requirements.
10. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.
You may also have the right to object to or restrict certain processing, withdraw consent where processing relies on consent, or request a copy of eligible information.
To submit a privacy request, contact service@cnrfue.com. We may need to verify your identity and the scope of your request before responding.
You can opt out of promotional emails through the unsubscribe instructions in those messages. Essential communications about existing orders or transactions may still be necessary.
11. California and Other Regional Privacy Rights
Depending on your residence and applicable law, you may have additional privacy rights, including rights concerning access, correction, deletion, disclosure, or certain uses of personal information.
Where applicable, California residents may have rights under relevant California privacy laws. The availability and scope of these rights depend on the law and the circumstances of the processing.
To make a privacy request, email service@cnrfue.com and identify the request you wish to submit.
We will review eligible requests and respond in accordance with applicable requirements.
12. International Data Processing
Our business and service providers may operate in different jurisdictions. Information may therefore be processed or transferred across borders where necessary to operate the website, process payments, fulfill orders, or provide customer support.
Where required by applicable law, appropriate safeguards will be used for relevant transfers.
13. Third-Party Websites
Our website may contain links to third-party websites or services. Those services operate independently and may have their own privacy policies and data-handling practices.
We encourage you to review the applicable privacy information before submitting personal information directly to an external service.
14. Children's Privacy
Our website is not intended to encourage children to provide personal information independently where they are not legally permitted to do so.
We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided information inappropriately, please contact us so we can review the matter.
15. Changes to This Privacy Policy
We may update this policy to reflect changes in our website, business operations, service providers, or legal obligations.
The revised policy will be published on this page with an updated date. Please review this page periodically for the latest version.
16. Contact Us About Privacy
For questions, concerns, or requests concerning this Privacy Policy or the handling of personal information, contact:
VELORIA™
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Legal Company Name: Zhengzhou Yueyi Technology Co., Ltd.
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Owner: Zhu Xinjing
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Website: https://cnrfue.com
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Business Address: Room 2202, 22nd Floor, Zhengzhou Times International Plaza, No. 68 Nongye Road, Wenhualu Subdistrict, Jinshui District, Zhengzhou City, Henan Province
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Email: service@cnrfue.com
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Telephone: +86 13727259974
We aim to review privacy enquiries responsibly and handle eligible requests in accordance with applicable law.