Welcome to VELORIA™
These Terms of Service govern your access to and use of cnrfue.com, including browsing the website, viewing products, placing orders, completing purchases, and using related customer support services.
The VELORIA™ online store is owned and operated by Zhengzhou Yueyi Technology Co., Ltd.
By using the website or placing an order, you agree to these Terms and the applicable policies published on our website, subject to mandatory rights under applicable law. If you do not agree with these Terms, please discontinue use of the relevant services.
1. Business Identity
For transparency, the business operating this website is identified below.
-
Brand / Trademark: VELORIA™
-
Legal Company Name: Zhengzhou Yueyi Technology Co., Ltd.
-
Owner: Zhu Xinjing
-
Official Website: https://cnrfue.com
-
Business Address: Room 2202, 22nd Floor, Zhengzhou Times International Plaza, No. 68 Nongye Road, Wenhualu Subdistrict, Jinshui District, Zhengzhou City, Henan Province
-
Customer Support Email: service@cnrfue.com
-
Customer Service Phone: +86 13727259974
Zhengzhou Yueyi Technology Co., Ltd. operates the VELORIA™ online store and handles customer enquiries relating to purchases made through the website.
2. Eligibility and Customer Information
By placing an order, you confirm that you have the legal capacity to enter into the transaction under the laws applicable to you.
You agree to provide accurate, complete, and current information when using our website, including contact details, delivery information, and any information reasonably required to process your order.
You are responsible for reviewing the information you submit before completing a purchase. Inaccurate or incomplete details may affect order processing, payment authorization, or delivery.
3. Product Information
We make reasonable efforts to present product descriptions, images, specifications, available options, and prices clearly.
Product appearance may vary slightly due to lighting, photography, display settings, or differences between individual items where applicable.
Customers should review the product details and available options before purchasing. If a material question is not answered by the product listing, you may contact customer support before placing an order.
4. Availability and Product Changes
Products are offered subject to availability.
We may update product descriptions, change available options, adjust inventory, or discontinue products when reasonably necessary for business operations.
Adding a product to your cart does not necessarily reserve inventory.
If an ordered product becomes unavailable after purchase, we will review the appropriate next steps, which may include cancellation and a refund for the affected order or item where applicable.
5. Orders and Acceptance
Submitting an order constitutes a request to purchase the selected products.
An automated confirmation generally indicates that your order request has been received. It does not necessarily mean that all payment, inventory, fraud-prevention, or fulfillment checks have been completed.
We may decline or cancel an order where reasonably necessary and permitted by law, including cases involving failed payment authorization, suspected fraud, unavailable products, unsupported destinations, or obvious pricing or technical errors.
If payment has been collected for an order that we cancel, the applicable amount will be refunded.
6. Pricing, Discounts, and Taxes
Product prices, promotional discounts, shipping charges, and applicable taxes will be displayed through the website or checkout process.
Please review the final transaction amount before submitting payment. The amount shown at checkout is the amount to review for your order, subject to correction of obvious errors where permitted by law.
Discount codes may be subject to eligibility requirements, expiration dates, exclusions, or other conditions displayed with the relevant offer.
Import duties, taxes, or other charges imposed by a destination country may apply to international shipments. Responsibility for such charges will depend on the checkout disclosures and applicable law.
7. Payments
Payment methods available for an order are displayed during checkout.
Payments may be subject to authorization or verification by the selected payment provider or financial institution. An order may not proceed until the relevant payment has been successfully authorized or confirmed.
If payment is declined, please verify the details entered or contact your bank or payment provider.
For payment-related questions, contact service@cnrfue.com and provide the relevant order number or transaction reference. Do not send complete card details, security codes, or banking passwords.
8. Order Changes and Cancellations
If you need to change or cancel an order, contact service@cnrfue.com as soon as possible.
We will review the request according to the current processing and fulfillment status. A change or cancellation may not be possible once preparation or dispatch has progressed too far.
If cancellation is no longer available, an eligible return may be requested after delivery under our Return and Refund Policy.
9. Order Processing and Delivery
Our usual order processing period is 2–5 business days after payment confirmation.
Estimated transit times after dispatch are generally:
-
United States: 8–14 business days
-
Canada: 10–16 business days
-
United Kingdom: 10–16 business days
-
Australia: 10–16 business days
-
Other supported international destinations: 14–21 business days
These are estimates rather than guaranteed delivery dates. Processing time is separate from carrier transit time.
Shipping methods and applicable charges are displayed during checkout. Depending on product availability and destination, orders may be fulfilled through our own or partner fulfillment facilities.
Customs procedures, carrier disruptions, severe weather, and other external circumstances may affect delivery. We will review reported delivery problems and provide reasonable assistance.
10. Returns and Refunds
Eligible products may generally be returned within 30 calendar days after delivery, subject to the conditions in our Return and Refund Policy.
Customers must contact service@cnrfue.com before returning an item and follow the authorized return instructions.
The return destination will be provided after authorization and may differ from the business address published on our website.
For an eligible change-of-mind return, the customer may be responsible for return shipping costs unless applicable law requires otherwise or we agree to a different arrangement.
For confirmed damaged, defective, incorrect, or materially non-conforming products, we will provide an appropriate remedy in accordance with our policies and applicable law.
Approved refunds are generally issued to the original payment method. Please allow up to 10 business days after approval for processing, with additional time potentially required by the payment provider.
11. Privacy and Personal Information
Personal information is handled according to our Privacy Policy.
Information may be processed to administer orders, arrange delivery, provide customer support, maintain website functionality, prevent fraud, and fulfill applicable legal obligations.
Please review the Privacy Policy for details about the information that may be collected, how it may be used, and the choices available to you.
12. Intellectual Property
Website content may include brand names, logos, product photographs, descriptions, graphics, page layouts, and other materials owned by or licensed to Zhengzhou Yueyi Technology Co., Ltd. or the relevant rights holder.
Unless authorized or otherwise permitted by law, you may not reproduce protected materials for unauthorized commercial purposes, misuse VELORIA™ branding, or represent that you own or are affiliated with protected materials when you are not.
Nothing in these Terms transfers intellectual property ownership to the customer.
13. Acceptable Use
You agree not to use the website to engage in unlawful activity, commit fraud, infringe third-party rights, introduce malicious code, interfere with website security, or attempt unauthorized access to systems or data.
We may take reasonable steps to protect the website, customers, and business operations when misuse or security risks are identified.
14. Third-Party Services and Links
Our website may use independent service providers for payments, hosting, analytics, shipping, fulfillment, and other functions.
Third-party websites or services may be governed by their own terms and privacy policies. We do not control every aspect of an independent provider's operations or availability.
15. Website Availability and Errors
We aim to keep website information accurate and services reasonably accessible. However, technical interruptions, maintenance, or third-party service failures may occur.
If an obvious error affects product information, pricing, or an order, we will review the circumstances and take appropriate corrective action where permitted by law. Where a paid order is canceled, applicable amounts collected for that order will be refunded.
16. Disclaimers and Liability
To the extent permitted by applicable law, the website and its functions are subject to reasonable availability limitations, and uninterrupted or error-free operation cannot be guaranteed.
Liability for indirect or consequential losses may be limited where such limitation is lawful.
Nothing in these Terms excludes mandatory consumer guarantees, statutory remedies, or liability that cannot legally be excluded or limited.
17. Events Outside Our Reasonable Control
Circumstances such as severe weather, natural disasters, government restrictions, public emergencies, carrier disruptions, or telecommunications failures may affect our operations.
Where such circumstances occur, we will make reasonable efforts to address affected orders, subject to applicable law and the circumstances of the issue.
18. Governing Law and Consumer Rights
These Terms are subject to applicable law and any mandatory consumer protection requirements that apply to your purchase.
Nothing in these Terms is intended to waive a legal right that cannot lawfully be waived. Where a mandatory legal requirement conflicts with a provision of these Terms, the applicable requirement will prevail to the extent of the conflict.
19. Changes to These Terms
We may revise these Terms to reflect changes in our products, business operations, services, website functions, or legal obligations.
The updated version will be published on this page with a revised date. Changes will not remove mandatory rights that apply to completed transactions.
20. Contact Information
For questions about these Terms, orders, or our services, please contact:
VELORIA™ — Owned and Operated by Zhengzhou Yueyi Technology Co., Ltd.
-
Owner: Zhu Xinjing
-
Website: https://cnrfue.com
-
Business Address: Room 2202, 22nd Floor, Zhengzhou Times International Plaza, No. 68 Nongye Road, Wenhualu Subdistrict, Jinshui District, Zhengzhou City, Henan Province
-
Customer Support Email: service@cnrfue.com
-
Customer Service Phone: +86 13727259974
These Terms of Service should be read together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other applicable information published on cnrfue.com.