A Clear Process for Returns and Refunds
At VELORIA™, we aim to make return and refund procedures understandable and fair. This policy explains the general return period, eligibility requirements, application process, shipping responsibilities, and refund handling.
Mandatory consumer rights applicable to your purchase remain unaffected by this policy.
1. Return Period
Eligible products may generally be returned within 30 calendar days after delivery.
To help us review your request, please contact customer support within this period. Certain statutory rights may provide different or additional remedies depending on your location and the circumstances of the purchase.
2. Return Eligibility
For a standard change-of-mind return, products should generally:
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Be unused and in their original condition
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Have no damage caused by the customer
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Include applicable original packaging, accessories, and components
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Be identifiable through an order number or other proof of purchase
Some products may be subject to specific return restrictions where those restrictions were clearly disclosed before purchase and are permitted by applicable law.
The conditions above do not remove statutory rights relating to products that are defective, damaged, incorrect, or materially different from their description.
3. How to Request a Return
Before sending any item back, contact:
Email: service@cnrfue.com
Please include:
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Your order number
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The product you wish to return
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The reason for the request
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A description of the product's condition
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Photographs or other supporting information, where relevant
Our team will review the information and explain whether the return can be authorized and what steps you should follow.
Please do not ship an item before receiving return instructions.
4. Return Authorization and Destination
If your request is approved, we will provide the applicable return instructions and authorized return destination.
The return-processing address may differ from the business address listed on our website. The published business address should not be treated as an authorized return address unless our support team confirms it.
Please follow the instructions provided for your specific order to reduce the risk of delays or misdirected parcels.
5. Return Shipping Costs
For an eligible change-of-mind return, the customer may be responsible for return shipping costs unless applicable law requires otherwise or we agree to a different arrangement.
If a product is confirmed to be damaged, defective, incorrect, or materially non-conforming due to an issue attributable to us, we will provide an appropriate remedy and handle reasonable return-related costs in accordance with our policies and applicable law.
Please contact us before independently arranging return shipping for a product-related issue.
6. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If a product arrives damaged, defective, incomplete, or different from what you ordered, email service@cnrfue.com with:
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Your order number
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A description of the problem
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Photographs of the product and packaging, where relevant
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Any additional information reasonably needed to assess the issue
We will review the circumstances and explain the available resolution. Depending on the situation and applicable law, this may include a replacement, refund, or authorized return.
A customer will not automatically lose the right to have a reported issue reviewed solely because the carrier's tracking information shows delivery.
7. Exchanges
If you wish to exchange a product, contact customer support before sending anything back.
An exchange may depend on stock availability and the fulfillment options available for the order. If a direct exchange cannot be arranged, we may explain how an eligible return and a separate replacement order can be completed.
8. Refund Review and Approval
For a standard return, the item may need to be received and inspected before a refund decision is made.
After reviewing the return, we will notify you whether the refund has been approved or whether additional information is needed.
For a confirmed damaged, defective, incorrect, or materially non-conforming item, the available remedy will be determined according to the circumstances, our policies, and applicable law.
9. Refund Method and Processing Time
Approved refunds are generally issued to the original payment method.
After approval, please allow up to 10 business days for refund processing. The time required for the funds to appear may vary depending on your bank, card issuer, or payment provider.
If more than 15 business days have passed since we confirmed that an approved refund was issued, contact service@cnrfue.com with your order number and refund details.
10. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after purchase.
We will review whether cancellation remains possible based on the current processing and fulfillment status. Once preparation or dispatch has progressed too far, cancellation may no longer be possible.
If an order has already been dispatched, an eligible return may be requested after delivery in accordance with this policy.
11. International Consumer Rights
Customers may have additional rights under the consumer protection laws applicable to their location.
Depending on the circumstances, these may include statutory withdrawal periods, remedies for defective goods, or rights to repair, replacement, or refund.
Where a mandatory legal requirement provides greater protection than a restriction in this policy, the applicable legal requirement will prevail.
12. Business and Contact Information
VELORIA™ is owned and operated by Zhengzhou Yueyi Technology Co., Ltd.
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Brand / Trademark: VELORIA™
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Legal Company Name: Zhengzhou Yueyi Technology Co., Ltd.
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Owner: Zhu Xinjing
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Official Website: https://cnrfue.com
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Business Address: Room 2202, 22nd Floor, Zhengzhou Times International Plaza, No. 68 Nongye Road, Wenhualu Subdistrict, Jinshui District, Zhengzhou City, Henan Province
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Customer Support Email: service@cnrfue.com
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Customer Service Phone: +86 13727259974
For return, exchange, or refund enquiries, please contact our team before sending an item back. We aim to provide clear instructions and handle eligible requests fairly and consistently.