Payment and Security

A Clear and Secure Checkout Experience

At VELORIA™, we aim to make the payment process straightforward and transparent. Before confirming an order, customers should be able to review the products selected, applicable discounts, shipping charges, taxes where applicable, and the total amount payable.

Please check the complete order summary before authorizing payment.

Available Payment Methods

The payment methods offered for your transaction are displayed during checkout.

Available options may vary according to your location, currency, payment provider, and transaction eligibility. Please follow the instructions shown on the payment page to complete your purchase.

We do not promise that a particular payment method will be available for every order unless it is displayed during checkout.

Payment Authorization and Processing

Your payment may need to be authorized or confirmed by the relevant payment service or financial institution before the order can proceed.

If a transaction is declined or cannot be completed:

Check that the information you entered is accurate.
Confirm that your payment method is available for the transaction.
Contact your bank, card issuer, or payment provider if further authorization is required.
Contact our support team if you need assistance identifying an order or payment enquiry.

Payment approval and transaction verification may be subject to the procedures of the selected payment service.

Protecting Your Payment Information

Payment details should be entered only through the designated checkout or payment-provider interface.

For your protection:

Do not send complete payment card numbers through ordinary email.
Never share card security codes, online banking passwords, or one-time authentication codes with customer support.
Review the total amount and currency before authorizing payment.
Keep your order confirmation and relevant transaction reference for future enquiries.
Use a trusted device and connection when completing online transactions.

Payment providers may apply their own encryption, authentication, fraud-prevention, and transaction-monitoring measures.

Billing Questions and Unexpected Charges

If you believe that a payment was duplicated, the amount differs from your order confirmation, or a transaction appears unfamiliar, contact service@cnrfue.com.

Please include your order number and relevant transaction reference where available. Do not include complete card credentials or sensitive authentication information.

We will review the information available and may need to coordinate with the relevant payment service to clarify the transaction.

Refunds and Payment Reversals

Approved refunds are generally returned to the original payment method.

Once a refund has been issued, the time required for the funds to appear may depend on your bank, card issuer, or payment provider. For return eligibility and processing details, please review our Return and Refund Policy.

Privacy and Data Handling

Payment information may be processed by the service providers involved in completing your transaction. The information handled by each provider depends on the payment method and its processing requirements.

For further details about personal information and third-party services, please read our Privacy Policy.

Business Information

VELORIA™ is owned and operated by Zhengzhou Yueyi Technology Co., Ltd.

Brand / Trademark: VELORIA™
Legal Company Name: Zhengzhou Yueyi Technology Co., Ltd.
Owner: Zhu Xinjing
Website: https://cnrfue.com
Business Address: Room 2202, 22nd Floor, Zhengzhou Times International Plaza, No. 68 Nongye Road, Wenhualu Subdistrict, Jinshui District, Zhengzhou City, Henan Province
Customer Support Email: service@cnrfue.com
Customer Service Phone: +86 13727259974